At Recover Summit, we stand behind the quality of our products and prioritize your satisfaction. Here’s our clear-cut return policy:
30-Day Return Policy: Should you have second thoughts about your purchase, we offer a 30-day return window. To initiate a return, simply reach out to us at firstname.lastname@example.org with your order number and we will provide you with the necessary instructions.
- Contact us at email@example.com to signal your intent to return an item.
- Quote your order number for quick reference.
- Follow the detailed instructions we’ll provide for sending your item back.
Return Shipping Costs: As the purchaser, you will be responsible for covering the return shipping costs. We recommend using a trackable shipping service to ensure the safe and documented delivery of your item to our warehouse.
Refund Processing: Upon receipt and inspection of your item(s) in 'Like New' condition, inclusive of all original packaging and accessories, we’ll process your refund.
Condition for Refund: Items must be returned in 'Like New' condition, which means no visible wear or damage. Items not meeting these criteria will not be eligible for a refund.
Damaged Products: If you receive a damaged item, document the issue immediately upon delivery and send pictures to firstname.lastname@example.org on the same day. Recover Summit will cover all shipping costs for returning defective, damaged, or incorrect merchandise.
Cancellations: Should you choose to cancel an order, please contact us at email@example.com as soon as possible to avoid return shipping fees. Cancellations before shipment will receive a full refund, whereas cancellations after shipment will be treated according to our 30-day return policy and may incur return shipping costs.
- Items that become damaged after use are not eligible for return, unless covered by warranty.
- Cancellations must be requested prior to shipment to avoid shipping fees.
- Some items may have specific return policies as noted in their descriptions. Please review these carefully before purchase.
- Products marked as pre-owned or used are not eligible for return.
- Recover Summit products are intended for long-term use. Items bought for one-time or temporary purposes are not returnable.
For a comprehensive guide on our shipping and returns, please visit our FAQ page.