Streamlined Shipping for Our Business Partners
At Recover Summit, we understand the importance of straightforward, reliable shipping for our hospitality partners. We are committed to transparency and simplicity in every transaction – no hidden fees, no surprises.
Free Shipping Policy: To support our business clients, we offer complimentary shipping for all orders over $1,000 within the Continental USA. This policy is designed to accommodate the bulk purchases often necessary for hospitality settings, ensuring that upgrading your property with our wellness amenities is as cost-effective as possible.
Order Confirmation and Shipment: Upon placing your order, you will receive a confirmation email, signaling that we have received your order and initiated the pre-authorization of your payment. We will then verify the availability of the items and commence preparation for dispatch. Should any items be unavailable or on back-order, we will promptly void the pre-authorization and contact you to discuss alternative solutions.
If your items are in stock, we aim to dispatch your order within three business days. Following shipment, a confirmation email will be sent within 24 hours, providing details to track your package. If you have not received an update within four business days, please contact us at support@recoversummit.com.
International Shipping: Our products are designed for the USA market and comply with USA regulations, but alternative international options are available. For international orders, we offer shipping upon request. Please contact us for a current shipping quote, and upon agreement, we will process your order through our secure online payment system.
Handling Damages: Upon delivery, please inspect your shipment for any damage. Visible damage should be noted upon signing for delivery or the package refused. If damage is discovered post-acceptance, please take photos immediately and email them to support@recoversummit.com. For detailed instructions on damaged items, refer to our Returns Policy.
Your Satisfaction, Our Priority: Our goal at Recover Summit is to make the process of enhancing your property with premium wellness amenities as smooth and rewarding as the recovery experiences they provide. Should you have any questions or need further assistance, our dedicated team is here to ensure a seamless experience from order to delivery.